How a Massage at Your Villa Works, Start to Finish
Booking takes a message. This page is for everything people ask after that, answered once, in full, so nobody has to ask it at the door.
Bookings open in November. Leave your request now and we reply by email within a day.
InVilla Spa books a massage at your villa in one message: what you would like, for how many, when and where; we answer with a name and an exact time, and your therapist brings everything else. Book for November, or read on.
- 1One message: what, how many, when, where.
- 2One reply: who, and at what minute. Within 10 minutes, 07:00–22:00.
- 3One arrival: the table, the linens, the oils, the massage.
Before you book
- How do I book?
- Leave your request in the form with the treatment, the number of guests, the date and time, and the villa name or area; we reply by email within a day, and from November on WhatsApp within 10 minutes, 07:00–22:00, with your therapist’s name, her photo and the exact arrival time. Nothing is confirmed until you have a name and a time from us, and nothing is charged before the massage.
- How far in advance do I need to book, and can you come today?
- Same-day, whenever a therapist is free: message us and we tell you within 10 minutes who can come and at what time, and we confirm that time before you commit. Evening slots, couples and groups go first, so book those by early afternoon; for a particular therapist, the day before. There is no minimum notice as a rule.
- Which areas do you cover?
- Canggu (Berawa, Batu Bolong, Pererenan, Echo Beach, Nelayan), Seminyak (Petitenget, Oberoi, Umalas, Kerobokan), Uluwatu (Bingin, Padang Padang, Pecatu, Balangan, Ungasan), Ubud (Penestanan, Sayan, Tegallalang, Mas), Sanur, and Nusa Dua and Jimbaran. Travel is included in the first three; the other three carry a Rp 75k supplement. Staying elsewhere? Send the location and we quote the travel with the arrival time.
- Can I book for a couple, a family or a group?
- Yes. A couples massage is two therapists arriving together, two tables, each of you your own treatment, at twice the single price. For families and groups we send up to six therapists at the same time; larger groups in two rounds. Groups of four or more pay a deposit, and we say so before you confirm.
- What are your hours, and is there an evening surcharge?
- We take bookings from 07:00 to 22:00 and reply within 10 minutes in those hours; outside them, first thing in the morning. The last start is 22:00 every day; after 21:00 it depends on who is still out. Sunset and after-dinner slots cost the same as the afternoon until 21:00; a start after 21:00 costs Rp 75k more.
- Can I request a specific therapist?
- Yes. If you have had a therapist before, give us her name and we hold her for you when we can. Female therapists come by default; a male therapist for deep tissue or sports massage is available on request, subject to who is free that day. Staying a while? Book the same therapist by name; we keep your pressure and focus notes.
- Is massage safe during pregnancy, and can children have one?
- Prenatal massage is not something we offer yet; we add it when a therapist trained for it joins the team, and until then we would rather say no than improvise. Children from age 6 can have a gentle 30- or 45-minute massage with a parent in the room; from 13 any treatment on a parent's booking.
Who comes
- Is it safe to have a therapist come to my villa?
- Yes. Every InVilla Spa massage therapist is our own team: ID-verified, reference-checked and trained to one standard. Before she leaves for your villa you receive her name and photo on WhatsApp; if the person at your gate is not the one in the photo, do not let her in and message us. Bookings, payment and questions all go through us, never through a therapist’s private number.
- How do I know who is coming?
- You see her before she arrives. When your therapist leaves for your villa, we send her name, her photo and her arrival time on WhatsApp, and you can forward that message to your villa security or host. The face at the gate is the one on your phone; if it is not, message us before opening.
- Are my valuables safe?
- Your therapist is one of our own team, ID-verified and reference-checked, and we know who was in your villa and when. Put anything precious away as you would for any visitor, keep the room you are not using closed, and tell us immediately if anything is wrong; we take it seriously and we take it up.
- What is your code of conduct?
- Therapeutic, full stop. Guests who understand this never notice the rule; the others meet it once. Our massages are therapeutic and nothing else: a therapist who is made uncomfortable ends the session and leaves, the full price is charged, and we do not come back.
- Can I contact the therapist directly?
- No. Bookings and changes go through us, so your therapist can concentrate on her work and keep her private number private. You always reach us on the same WhatsApp number, and the same concierge answers before, during and after your booking.
What we bring, what you prepare
- Do you bring a massage table, and what else?
- Yes, and you do not have to ask. A professional massage table with a face cradle is included in every booking, along with fresh linens and towels for each guest, our own oils, and a small speaker with the therapist's playlist, or silence if you prefer. If you would rather be treated on your own bed, say so when you book and we leave the table behind.
- What do I need to prepare?
- Very little. Before we arrive: tell your villa security or host that InVilla Spa is expected and forward them the name-and-photo message; choose a level spot of about 2 by 3 metres, indoors or in the shade; set the air-con or fan the way you like it; shower if you can, it helps the oil; phone on silent. Afterwards, plan nothing for an hour.
- Which oils do you use, and can I have it oil-free?
- Cold-pressed Bali coconut oil, unscented, in single-use portions, or unscented grapeseed oil if you have an allergy or prefer it. For a scented blend, book the aromatherapy massage and choose the blend. An oil-free massage over light clothing works fine for foot and reflexology work; tell your therapist and she adapts.
On the day
- When does the therapist arrive, and how long is set-up?
- At the time we confirmed before you booked. She arrives about 15 minutes before the start to set up the table, the linens and the oil, so if your massage is at 16:30 she is at your gate at 16:15. The session runs the full length from the start time we agreed.
- What should I wear?
- Whatever you like before and after. For the massage itself underwear stays on, always; you undress in private, lie down under a sarong and a towel, and the therapist uncovers only the part she is working on. If you would rather stay in shorts or a T-shirt, tell her; a dry massage works fine over light clothing.
- Can I choose the pressure, and does it hurt?
- You choose light, medium, firm or deep when you book, and you can change it at any point; your therapist checks in after the first few minutes and whenever she moves to a new area. Balinese and aromatherapy massages should never hurt. Deep tissue can feel intense on a tight spot, but "good intense" only; say lighter and it happens immediately.
- Can I extend during the session?
- Often, yes. Ask your therapist, who checks with us; if the next slot is free you continue and we add the difference to your bill afterwards. To be sure of the extra half hour, book 90 minutes from the start.
- What if I am late or not at the villa?
- If you are not at the villa when your therapist arrives, she waits 20 minutes and the session is shortened by the delay. After 20 minutes it counts as a no-show and the full price is charged. Running late from the beach? A WhatsApp message keeps your slot, and we adjust the time if we can.
Paying and changing plans
- How much does it cost, and are there hidden fees?
- A 60-minute massage is Rp 450k, 90 minutes Rp 650k; deep tissue and lymphatic drainage add Rp 75k, hot stone Rp 100k, and foot massage is Rp 350k. Travel is included in Canggu, Seminyak and Uluwatu and Rp 75k in the other three areas. After 21:00 a start costs Rp 75k more; there is no set-up fee and no table fee. The full list is on the pricing page.
- How do I pay, and do you need a deposit?
- After the massage, by card link, cash in rupiah or Indonesian bank transfer. There is no deposit for one or two guests. For groups of four or more, and for bookings more than seven days ahead, we ask a deposit and tell you the amount before you confirm.
- What is your cancellation and rescheduling policy?
- Plans change: cancel or move your booking free of charge until 24 hours before the start, by WhatsApp. Within 24 hours the full price applies, because the slot and the therapist were yours. If the weather turns on an outdoor set-up, we move indoors, not the booking.
- Can I change the treatment after booking?
- Yes, up to the moment your therapist leaves for your villa: message us and we adjust the price and, if needed, the equipment. Switching from a foot massage to a full-body massage means the table comes along, so a little notice helps.
- What happens if it rains during an outdoor treatment?
- We move indoors: your therapist sets the table up again in the bedroom or the living room and the session continues for its full length. In the wet season we set up under cover from the start. There is no charge for moving, and no shortening of the session.
- Should I tip?
- Tips are not expected and never added to a bill. If you would like to thank your therapist, cash directly to her at the end is the way; Rp 30k to 50k is common, and she keeps all of it. A word of thanks is welcome too.
- Do the therapists speak English?
- Yes. Every therapist speaks working English for pressure, comfort and health questions, and understands "lighter", "firmer" and "stop" without hesitation. Anything more detailed, from allergies to a surgery last year, goes through our concierge in English on WhatsApp before she arrives, so nothing has to be explained at the door.
One form, three details, and the spa is on its way in November.
Bookings open in November. Leave your request now and we reply by email within a day.